Yousra Diab
AI consultant and developer in Copenhagen building AI agents, Copilot Studio solutions and RAG systems. Former social worker.
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Contact
Copenhagen, Denmark. iam@yousradiab.com, github.com/yousradiab, linkedin.com/in/yousra-diab
Profile
I am an AI consultant and developer at Droids Agency in Copenhagen. I design and build AI agents, retrieval-augmented generation (RAG) systems and Microsoft Copilot Studio solutions, and I run workshops that help teams put AI tools to practical use.
Before moving into tech I worked as a social worker and authority case handler. Managing complex cases taught me to analyse carefully, document clearly and collaborate across professions, and that is still how I approach every AI project: start with the people and the decision they need to make, then build the tool.
Skills
AI & Agentic AI: Generative AI, LLMs, RAG, AI Agents, Prompt Engineering, OpenAI, Azure AI Search
Platforms & Cloud: Microsoft Azure, Copilot Studio, Microsoft Foundry, Logic Apps
Development: Python, Go, TypeScript, JavaScript, React, Next.js, Java, Spring Boot, Qdrant, SQL
DevOps: Docker, GitHub Actions, Azure DevOps
Soft skills: Facilitation and training, Cross-disciplinary collaboration, Structured analysis and documentation, Driving adoption and change, Explaining AI to non-technical people
Education
AP Graduate in Computer Science
2023 – 2025Copenhagen School of Design and Technology (KEA)
Relevant coursework: DevOps, data structures and algorithms, IT security.
BSc in Social Work
2018 – 2021Copenhagen, Denmark
Casework, assessment and collaboration across professions.
Experience
AI Consultant / Developer, Droids Agency
2025 – presentCopenhagen, Denmark
Building AI agents and retrieval-augmented generation (RAG) systems on Microsoft Copilot Studio, Microsoft Foundry and Azure, and helping teams adopt them.
- Drove the adoption of Microsoft Copilot Studio across the organisation, establishing best practices and supporting the development of AI agents and solutions on the platform.
- Designed and facilitated AI inspiration workshops and Copilot Studio training for internal teams and external organisations.
- Built the retrieval systems, agents and voicebot routing listed under Projects.
Software Developer Intern, Minuba
Jan – Apr 2025Copenhagen, Denmark
Full-stack development in a cross-functional team of UX designers and developers.
- Developed backend functionality in Java with Spring Boot.
- Built and maintained frontend components in TypeScript and jQuery for both the web application and the mobile app.
Authority Case Handler, Copenhagen Municipality
2022 – 2023Copenhagen, Denmark
Managed complex cases requiring systematic analysis, documentation and assessment of relevant information.
- Collaborated across professional disciplines, including social workers, health visitors and educators, to coordinate casework and reach well-informed decisions.
Projects
Local RAG with agentic retrieval
Droids AgencyA retrieval-augmented generation (RAG) system that runs locally. The agent plans its own searches, rewrites queries and content, and grounds every answer in what it found, which improves retrieval quality and reduces hallucinations.
Python, RAG, LLMs, Qdrant, Agentic retrieval
Permission-based RAG
Droids AgencyA retrieval system with permission-based access control, so every user only retrieves the information they are authorised to see.
RAG, Access control, Azure AI Search
Copilot Studio agent for political agendas
Droids AgencyA Copilot Studio agent integrated with an external system. It retrieves political agendas and meeting information through Azure AI Search on a RAG architecture.
Copilot Studio, Azure AI Search, RAG
Case-handling agent in Microsoft Foundry
Droids AgencyLogic Apps trigger the agent whenever a new case number arrives. It retrieves the case, searches an indexed knowledge base for relevant articles and suggests appropriate actions.
Microsoft Foundry, Logic Apps, Azure AI Search, AI Agents
Call routing for the NORA voicebot
Droids AgencyAI-driven call routing that sends incoming calls to the right destination.
Voicebot, AI Agents, Azure
Copilot Studio adoption and workshops
Droids AgencyLed the rollout of Copilot Studio, wrote the best practices, and designed and ran AI inspiration workshops and training for internal teams and external organisations.
Copilot Studio, Workshops, Training, Best practices